Return & Exchange policy
At UrbanUnion, your satisfaction is important to us. We offer exchanges only for defective or incorrect products.
Return Policy
- Return and Refund are not permitted Please choose your items carefully before making your purchase.
- we do not accept any return, you can only exchange the product in case of defective items.
Exchange Policy
- Exchanges must be requested within 24 hour of receiving the product.
- Customers must provide a clear photo and video of the defective or incorrect item by emailing us at [hello@urbanunion.online]
- If approved, you can exchange the item for the same product or an alternative of equal value.
- No queries without the proof of video will be entertained.
Are there any charges for exchange?
NO, the exchange will be sent to you at no additional cost.
How to Request an Exchange
- Emailing us with your order details and photo proof of the issue.
- Upon approval, you will receive further instructions for the exchange process.
Please Note:
- No refunds or returns are allowed.
- Products must be unworn, unwashed, and in original condition for exchange.
We appreciate your understanding of our no refund and no exchange policy. we are committed to providing you with the highest quality product and exceptional customer service. contact us or drop us an email [hello@urbanunion.online] and our customer support team will get back to you to solve any of your queries/issues.
Thank you for shopping with UrbanUnion!